Operations Services Supervisor - Wakefield (Teller Manager)

First Citizens Bank - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Credit Intermediation and Related Activities

About the position

As an Operations Services Supervisor at First Citizens Bank, you will oversee the operational management of a branch and lead a team of service line associates. This role involves processing teller transactions, addressing customer service requests, and enhancing customer awareness of the bank's capabilities. You will also identify and refer sales opportunities to appropriate bank partners, supporting the overall sales efforts of the branch team.

Responsibilities

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
• Research and resolve transaction/cash discrepancies
• Hiring, supervision, and performance management of service line associates
• Processing transactions accurately and efficiently
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who can provide solutions for their financial needs.

Requirements

• Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
• OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
• Management or supervisory experience
• Financial literacy
• Knowledge of retail banking products and services
• Operations Management

Benefits

• Comprehensive benefits program for full-time associates (20+ hours)
• Customized offerings designed to support families