Operations Specialist, Access & Patient Experience

The Trustees Of Columbia University In The City Of New York - New York, NY

Full-time - Mid Level

New York, NY

Ambulatory Health Care Services

About the position

The Operations Specialist for Access & Patient Experience at ColumbiaDoctors plays a crucial role in supporting organizational goals through project management, technical support, and analytical decision-making. This position is highly visible and involves collaboration with department leadership, managers, staff, and providers to enhance patient experience and operational efficiency.

Responsibilities

• Research, propose, and develop tools to gauge performance and support goal formulation for improvement.
• Conduct operational assessments to analyze processes and provide recommendations to senior leadership.
• Prepare ad hoc reports and presentations for stakeholders to address operational challenges.
• Prepare and disseminate evaluation surveys to gather stakeholder feedback on various initiatives.
• Monitor and maintain intradepartmental communication channels for policy guidance and compliance.
• Participate in educational efforts related to workflow changes and new initiatives across the clinical enterprise.
• Provide administrative support to Project Managers to enhance operational support for internal stakeholders.
• Support practice, access, and quality-related projects and assist with their implementation.
• Monitor key performance indicators and implement performance improvement initiatives as needed.
• Mentor staff to maintain a patient-centered environment and participate in interdisciplinary committees.

Requirements

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum of 3 years of relevant experience.
• Strong organizational skills and time management abilities.
• Proficiency in problem assessment and collaborative problem-solving.
• Effective oral and written communication skills.
• Ability to deliver high-level presentations for management.
• Demonstrated leadership and relationship management skills.
• Ability to work independently and handle multiple tasks simultaneously.
• Experience working collaboratively with diverse staff and patient populations.
• Proficiency in Microsoft Office (Word & Excel) or similar software.

Nice-to-haves

• Prior EMR experience.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Life insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Flexible scheduling options