Operations Specialist, Access & Patient Experience

Columbia University - New York, NY

Full-time

New York, NY

Educational Services

About the position

The Operations Specialist for Access & Patient Experience at Columbia University plays a crucial role in supporting organizational goals through project management, technical support, and analytical decision-making. This position is highly visible and involves collaboration with department leadership, managers, staff, and providers to enhance operational efficiency and ensure an exceptional patient experience.

Responsibilities

• Research, propose, and develop tools to gauge performance and assess it against benchmarks.
• Conduct operational assessments to observe process, flow, and capacity, providing analysis and recommendations to senior leadership.
• Prepare ad hoc reports and presentations for stakeholders to understand operational challenges; present findings as needed.
• Prepare and disseminate evaluation surveys for projects and initiatives to gather stakeholder feedback.
• Monitor and maintain intradepartmental communication channels for policy guidance and compliance.
• Participate in educational efforts related to workflow changes and new initiatives across the clinical enterprise.
• Complete other assignments or special projects as assigned.

Requirements

• Bachelor's Degree or a combination of education and experience.
• A minimum of 3 years of relevant experience.
• Strong organizational skills and time management abilities.
• Proficiency in problem assessment and collaborative problem-solving in complex settings.
• Effective communication skills in both oral and written forms.
• Ability to deliver high-level presentations for management.
• Demonstrated leadership and relationship management skills.
• Ability to work independently and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office (Word & Excel) or similar software.

Nice-to-haves

• Prior EMR experience.