Operations Specialist, Access & Patient Experience

Columbia University - New York, NY

Full-time

New York, NY

Educational Services

About the position

The Operations Specialist at Columbia University Medical Center plays a crucial role in supporting operations, access, and quality initiatives within the organization. This position involves collaborating with leadership to provide analytical and technical support for various projects aimed at enhancing patient experience and operational efficiency. The specialist will engage with department leaders and staff to ensure effective communication and implementation of strategies that align with organizational goals.

Responsibilities

• Research, propose, and develop tools to gauge performance and assess it against benchmarks.
• Conduct operational assessments to observe process flow and capacity, providing analysis and recommendations to senior leadership.
• Prepare ad hoc reports and presentations for stakeholders to understand operational challenges and present findings as needed.
• Prepare and disseminate evaluation surveys for projects and initiatives to gather stakeholder feedback.
• Monitor and maintain intradepartmental communication channels for policy guidance and compliance.
• Participate in educational efforts related to workflow changes and new initiatives across the clinical enterprise.
• Provide administrative support to Project Managers to enhance operational support for internal stakeholders.
• Support practice, access, and quality-related projects and assist with their implementation in ColumbiaDoctors locations.
• Monitor key performance indicators and implement performance improvement initiatives as needed.
• Participate in interdisciplinary committees to improve patient care and meet patient needs.

Requirements

• Bachelor's Degree or a combination of education and experience.
• A minimum of 3 years of relevant experience.
• Strong organizational skills and time management abilities.
• Proficiency in problem assessment and collaborative problem-solving in complex settings.
• Effective oral and written communication skills.
• Ability to deliver high-level presentations for management.
• Demonstrated leadership and relationship management skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience working collaboratively with a culturally diverse staff and patient population.
• Strong proficiency in Microsoft Office (Word & Excel) or similar software.

Nice-to-haves

• Prior EMR experience.