The Pasha Group - National City, CA
posted 1 day ago
Full-time - Entry Level
National City, CA
Air Transportation
About the position
The Operations Specialist is responsible for vehicle management flow for assigned customer accounts and provides support services to account representatives and processing departments to ensure timely routing of vehicles and accurate customer account procedures are in place.
Responsibilities
- Manage vehicle inventory of assigned customer accounts from arrival at terminal to carrier shipment.
- Coordinate with accounting department to ensure all services performed are included in monthly billings.
- Create and implement processes to maximize quality, productivity, and revenue using Lean Manufacturing principles.
- Execute Standard Operating Procedures (SOPs) published in the Pasha Management System daily.
- Monitor shipping and carrier processes.
- Establish and utilize metrics to determine production rates, billable hours, etc., and to identify areas for quality and process improvements.
- Maintain or exceed published efficiency targets for daily production plan results.
- Post results daily, identify employee deficiencies where applicable, determine shortfall root cause, and use action item documentation process.
- Provide aging reports and monitor flow pass-through of inventory for specified customer.
- Perform data entry and create reports as needed.
- Monitor and enforce safety practices as standard operating behavior.
- Attend daily customer meetings and provide corrective action and process improvement lanes when and where needed.
- Reconcile month-end tooling needs and labor consumption for assigned accounts.
- Research and resolve discrepancies for assigned responsibility area.
- Provide superior customer service with internal and external customers. Respond to inquiries with clarity and detail, explain processes, and provide timely feedback.
- Other duties as assigned.
Requirements
- High school diploma or equivalent (HSED) required.
- 2+ years of related experience with an emphasis on customer service and billing required.
- Transportation Worker Identity Credential (TWIC) required.
- Valid state-issued driver license and acceptable driving record to operate vehicles on terminal required.
- Ability to provide excellent customer service with positive, courteous interactions.
- Strong problem solving and multi-tasking skills with a keen eye for detail.
- Self-motivated, and able to work under pressure with minimal supervision.
- Demonstrated proficiency with Microsoft Office products at the following levels: Excel, Word, Outlook: Basic level of skill.
- 10-key by touch.
- Excellent verbal and written communication skills.
- Good organizational and multi-tasking skills.
- Ability to drive automatic and manual transmission vehicles safely.
Nice-to-haves
- Some related college level course work preferred.
Benefits
- Competitive salary based on experience and qualifications.
- Opportunities for career advancement.
- Comprehensive health benefits.
- Paid time off and holidays.
