Operations Specialist - Billing / Payroll / Onboarding

Aveanna Healthcare - Hackensack, NJ

Full-time

Hackensack, NJ

Nursing and Residential Care Facilities

About the position

The Operations Specialist plays a crucial role in providing exceptional customer service to both internal and external clients, focusing on clinical operational support activities at branch locations. This position encompasses a variety of responsibilities including billing, payroll, personnel management, caregiver coordination, and office support, ensuring smooth operations and compliance with company policies and procedures.

Responsibilities

• Conduct all billing in accordance with Aveanna policies and procedures.
• Manage monthly insurance verifications for all active clients receiving therapy or private duty nursing.
• Request Private Insurance Authorizations when applicable.
• Verify payer information and benefit plans for new clients and communicate findings to location management.
• Manage Pending Report to align totals with Regional expectations.
• Utilize Accounts Receivable report to identify patients with collections issues and develop corrective plans.
• Enter weekly timesheets for caregiver staff visits to generate billing.
• Audit weekly payroll reports and make timely payroll adjustments as necessary.
• Process and close payroll each week according to guidelines.
• Prepare and ensure timesheets and nursing notes for corporate billing are processed according to guidelines.
• Maintain payroll files and review weekly net profit reports, communicating discrepancies to management.
• Serve as the primary contact for caregiver payroll inquiries and maintain communication with the Corporate Payroll department.
• Assist with caregiver onboarding and recruiting activities as needed.
• Ensure caregiver personnel files are secure, accurate, and complete.
• Verify and maintain caregiver credentials (licenses and certifications).
• Create and provide monthly evaluation and skills reports to Directors.
• Coordinate with Corporate Risk Management on worker compensation claims and return to work activities.
• Coordinate with People Services on unemployment claims.
• Serve as the primary contact for caregiver questions regarding company benefits and policies.
• Establish and maintain an orientation schedule for caregiver staff.
• Maintain an accurate contact list of all active caregivers and confirm weekly schedules according to branch guidelines.
• Mail monthly schedules to patients' homes as per branch guidelines.
• Scan and file documentation and records, assist with incoming calls, and ensure accurate message delivery.
• Distribute mail to appropriate staff or departments and process invoices according to branch guidelines.
• Order office supplies and perform special projects as needed.

Requirements

• High school diploma or GED.
• Proficient typing skills.
• Proficient Microsoft Office skills.

Nice-to-haves

• Payroll, billing and/or human resources experience.
• Experience in private duty, home care, or health care companies.
• Advanced Microsoft Excel skills.
• Two (2) years of general office experience.