Operations Specialist- CCE (SpEd)

$43,680 - $43,680/Yr

Cross Country Healthcare

Full-time

Administrative and Support Services

About the position

Cross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization's overall corporate social responsibility program as it is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work' by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction. The Operation Specialist I is responsible for coordinating and managing all services requested by the school, placing the highest caliber of Education Professionals to our clients. These services include working as a liaison between schools and Cross Country Education field employees, fulfilling day-to-day requests as well as long-term services. The role may handle special assignments, in-person and virtual orientations with employees and schools, and works with minimal supervision. The position operates from 8:30 a.m. to 5 p.m. PST, Monday to Friday.

Responsibilities

• Offer assignments at client facilities to qualified field staff
• Provide first level support to both field staff and clients
• Manage open orders and fill open shifts with qualified field staff
• Answer phones, text, and email correspondence between schools and Cross Country Education field staff and prioritize tasks as needed
• Foster and maintain excellent relationships between clients, field staff, and corporate team
• Data entry (orders, employee files, etc.)
• Contributes to quality control checks
• Other relevant duties as assigned by management

Requirements

• 1 year of data entry experience
• 1 year of office experience
• 2+ years of customer service experience
• Strong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint)
• Strong problem solving and analytical skills
• Ability to communicate effectively
• Strong time management and organizational skills
• High School or equivalent required
• Some college preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Nice-to-haves

• 2+ years office experience, or similar
• 3+ years of customer service experience
• Experience using Google Drive (i.e. Google Docs, Google Sheets, Google Forms)

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Pet insurance
• Tuition reimbursement