Operations Specialist Deposit Risk

First Horizon Bank - Memphis, TN

Full-time - Entry Level

Memphis, TN

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. As an Operations Specialist focusing on Deposit Risk, you will provide quality, accurate, and timely service involving the daily review of financial transactions for fraudulent account activity. This role is crucial for the prevention and detection of possible transaction and check fraud. The position requires handling extremely complex issues and possessing current knowledge of financial operations. Responsibilities include monitoring daily reports and transactions, conducting research on transactions indicative of potential fraud, and ensuring appropriate actions are taken based on these reviews to minimize potential fraud risk. You will document findings and maintain supporting documentation related to all reviews. Essential duties include conducting complex account reviews, working with various business partners to resolve complex issues, and applying sound judgment to consistently determine fraudulent activity. You must demonstrate flexibility and adaptability to changing priorities, possess excellent organizational skills, and be detail-oriented with strong follow-through. The ability to handle multiple priorities in a fast-paced environment is essential. You will also be expected to perform related duties and special projects as assigned, cross-train on other jobs within Deposit Risk, and assist as needed. Maintaining thorough knowledge of depository products and processes is vital to ensure reviews are effectively targeted to mitigate new fraud risks and comply with regulatory requirements and bank procedures. Confidentiality is paramount in this role.

Responsibilities

• Conduct complex account review/research.
• Work with various business partners to resolve complex issues.
• Apply sound judgment to effectively solve problems and determine fraudulent activity consistently.
• Demonstrate flexibility and adapt to changing priorities.
• Maintain excellent organizational skills and attention to detail.
• Handle multiple priorities and work in a fast-paced environment.
• Perform all other related duties and special projects as assigned.
• Cross-train on other jobs within Deposit Risk as time permits and assist as needed.
• Take appropriate actions based on reviews (file EIR's, account closures, etc.).
• Maintain thorough knowledge of depository products/processes to ensure reviews are targeted effectively to mitigate new fraud risk.

Requirements

• College degree or equivalent in experience.
• 2 - 3 years banking operations experience.
• Fraud experience preferred.
• Ability to work under pressure and meet deadlines.
• Ability to organize and prioritize work.
• Ability to identify, escalate, and assist in resolving systemic issues and/or process breakdowns.
• Ability to work independently with minimal supervision.
• Ability to define and implement workflow.
• Strong interpersonal skills.
• Excellent computer proficiency (MS Office - Word, Excel, and Outlook).
• Strong verbal and written communication skills.
• Strong critical thinking skills.
• Strong analytical skills.

Nice-to-haves

• Experience in financial operations.
• Knowledge of regulatory requirements and bank procedures.

Benefits

• 401(k) with 6% match
• Dental insurance
• Health insurance
• Health savings account
• Parental leave
• Tuition reimbursement