Operations Specialist (Dispatcher)

$45,760 - $45,760/Yr

Tarian Development - Louisville, KY

Full-time - Entry Level

Louisville, KY

About the position

The Operations Specialist (Dispatcher) at HSS plays a crucial role in ensuring the safety and security of clients by managing emergency and non-emergency calls, dispatching security personnel, and serving as a vital communication link between field employees and leadership. This position requires quick decision-making, effective communication, and the ability to operate various communication systems in a high-pressure environment.

Responsibilities

• Receive and transmit telephone and radio emergency calls, as well as non-emergency calls/complaints/inquiries from clients and staff.
• Operate two-way radios, multi-line phone and teletype systems, computers, and other complex equipment to access information and respond to requests from clinical staff, clients, and security officers in the field quickly and correctly.
• Evaluate and prioritize calls based on urgency.
• React quickly and correctly to evolving situations.
• Operate computer systems including web dispatch communication system, GPS, and audio/video recording systems.
• Apply detailed procedures and policies from both structured situations and in non-routine situations that require independent judgement, critical thinking and application of varied procedures and policies.
• Sit or stand for 8-12 hours.

Requirements

• Equivalent to graduation from high school or successful completion of GED examination.
• Must successfully pass a background investigation.
• At least two (2) years of recent dispatcher/customer service/high volume call center experience.
• Preferred at least two (2) years of recent dispatcher experience.
• Possession of a bachelor's degree from an accredited college or university in Business or Public Administration, Public Policy, Emergency Management, or closely related field can substitute for one (1) year of the required experience.

Nice-to-haves

• Knowledge or experience with HIPAA regulations.
• Skilled in operating computer assisted dispatching software.
• Ability to communicate effectively with staff, security officers, leadership, and c-suite level executives to provide and receive information in a courteous and professional manner.
• Previous experience in assigning and directing assets or resources to assist during emergency or non-emergency situations.
• Previous experience in monitoring GPS systems with personnel or vehicles.

Benefits

• Medical, Dental, and Vision Insurance
• Supplemental Medical Reimbursement Plans
• Paid Time Off & Paid Holidays
• 401k Plan & Free Retirement Planning Consulting
• Short-term & Long-term Disability Income Protection Benefits
• Life Insurance for Teammate and Family
• Employee Assistance Program
• Recognition & Reward Program
• Perks Discount Programs with 3,000 free classes from yoga to financial wellness.
• Wellness Program
• Pet Insurance