Operations Specialist Driver - Womens Mobile Health Centers

$51,085 - $69,118/Yr

Denver Health - Denver, CO

Full-time - Entry Level

Denver, CO

Hospitals

About the position

We are recruiting for a motivated Operations Specialist Driver - Women's Mobile Health Centers to join our team! We are here for life's journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. In this role, you will perform a variety of duties for the day-to-day operations of the Mobile Health Centers, including medical assistant functions, patient registration, and safely driving the Mobile Health Center. You will be responsible for performing insurance verification and billing, appointment scheduling, and providing timely reminders to patients about their appointments. Additionally, you will update all pertinent patient record demographic information and handle telephone answering and clinic receptionist functions. Your role will also involve assisting in the process to re-engage and maintain patients in care, performing data entry for grant programs and operations, and providing nursing support with various functions such as invasive procedures and medication administration. You will ensure smooth work and patient flow within the clinic, safely and responsibly driving the DHHA Mobile Health Centers across the Denver metro area. This includes the proper set-up and break-down of the Mobile Health Center to service patients, troubleshooting non-working equipment, and securing the Mobile Health Center prior to return for overnight parking. You will also operate a variety of office equipment and work flexible hours, including split shifts and weekends as needed.

Responsibilities

• Perform a variety of duties for day-to-day operations for the Mobile Health Centers including medical assistant functions, patient registration, and driving Mobile Health Center safely.
• Perform insurance verification and billing, appointment scheduling, and telephone or online appointment reminders.
• Timely update all pertinent patient record demographic information and handle telephone answering and clinic receptionist functions.
• Assist in the process to re-engage and maintain patients in care.
• Perform data entry for grant programs and operations.
• Assist provider with all back-office duties and provide nursing support with various functions such as invasive procedures and medication administration.
• Ensure smooth work and patient flow within the clinic.
• Safely and responsibly drive the DHHA Mobile Health Centers to and from its home location across the Denver metro area.
• Assume proper set-up and break-down of MHC to service patients, including starting any of the medical or vehicle equipment.
• Troubleshoot non-working equipment by contacting appropriate support services and escalate as needed in a timely manner.
• Secure MHC prior to return for overnight parking.
• Participate in community outreach educational programs and educational activities to promote quality patient care.

Requirements

• High School Diploma or GED required.
• 1-3 years of experience in a customer-facing position.
• CDL permit required upon hire.
• BLS-Basic Life Support (BLS/CPR) certification from AHA required.
• Colorado Driver's License Class R required.
• Ability to prioritize and perform a multitude of duties in a fast-paced, demanding environment.
• Knowledge of electrical/electronic systems, hydraulics, and internal combustion engines.
• Ability to use critical analytical thinking skills to identify patients that are unable to fully participate in the registration process due to injury, age, language, or other undetermined barriers.
• Proficiency in Microsoft Office Suite preferred.
• Strong customer service skills.
• Ability to learn and be proficient in electronic health record documentation.
• Ability to treat all customers and co-workers with courtesy, dignity, and respect.

Nice-to-haves

• Bilingual skills preferred.

Benefits

• Childcare assistance
• Employee discount
• Health insurance
• Loan forgiveness
• On-site gym
• Retirement plan
• Tuition reimbursement
• Outstanding benefits including up to 27 paid days off per year
• Immediate retirement plan employer contribution up to 9.5%
• Generous medical plans
• Free RTD EcoPass (public transportation)
• On-site employee fitness center and wellness classes
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education & development opportunities including career pathways and coaching
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer with free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer