Operations Specialist, Global Network Operations Center

$72,800 - $83,200/Yr

ManpowerGroup - Irvine, CA

Full-time - Mid Level

Remote - Irvine, CA

Administrative and Support Services

About the position

The Operations Specialist in the Global Network Operations Center will support player and employee-facing services for a leading entertainment company. This role involves monitoring communications, triaging incidents, and driving resolutions for network and system issues, ensuring service reliability for a global audience of gamers.

Responsibilities

• Monitor inbound communications from all streams to ensure incidents are identified and tracked.
• Employ systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection.
• Drive player and user impacting issues to resolution.
• Perform routine follow-ups on active incidents to ensure the resolution is progressing as expected.
• Process routine requests for access, ACL, network, and systems maintenance.

Requirements

• Fundamental knowledge of Linux, Networking, Monitoring, Alert Correlation Platforms, Cloud Services and Architecture, Service Operations Framework/Workflows, Logging, Source Control, CI/CD, Configuration Management, Container Computing, and Proxies and Load Balancing.
• Ability to dig through metrics, logs, and whatever other data is available to triage and fix an incident.
• Desire to collaborate with others to solve problems, share knowledge, and provide feedback.
• Passion for providing critical insight to a process or problem and advocating for prioritization based on well-crafted analysis.
• Ability to work with partners across all levels of the company to solve complex challenges and emergent issues.

Benefits

• Opportunity to work for a leading entertainment company with a global audience of passionate gamers.
• Chance to be part of the vanguard of service reliability, helping ensure that creators can create and players can play.
• Possibility for extension.
• Remote work.
• Competitive pay rate.