Operations Specialist I - Cash Application

First Citizens Bank - Danville, VA

Full-time

Danville, VA

Credit Intermediation and Related Activities

About the position

The Cash Application Operations Specialist plays a crucial role within the Cash Application Department, supporting the Commercial Services Operations function. This hybrid position requires the candidate to work both inside and outside of the company office, with a hybrid schedule available only after the training or introductory period. The primary responsibility of the specialist is to ensure the accurate posting, reconciliation, and application of customer payments. This involves analyzing remittance instructions and making informed decisions to adjust client and customer accounts appropriately. The specialist will facilitate processes and associate workflow while ensuring compliance with all applicable regulations and policies. Additionally, maintaining records or systems that are crucial for business operations is a key aspect of this role. In this position, the specialist will handle inbound communications to service accounts, fulfill requests, or address issues, all while maintaining a high standard of service. This includes composing professional emails to internal and external customers and contacting clients regarding missing remittance information. The operational support aspect of the role involves performing various tasks during customer, vendor, and associate inquiries, streamlining workflow for other associates through operational activities. The specialist will review payment and remittance instructions, apply them to the appropriate customer and client accounts, and reconcile payment differences, including posting short/over payments and deductions. Documentation is another critical responsibility, as the specialist will handle standard documentation associated with daily activities, maintain and update department records, and utilize shared mailboxes and customer web portals to identify and retrieve remittance details. The role also requires familiarity with laws, regulations, and policies that affect job duties to ensure work is accurate, efficient, and compliant. The specialist will work in a team environment, contributing to team goals and meeting obligations and commitments.

Responsibilities

• Accurately post, reconcile, and apply customer payments.
• Analyze remittance instructions and make informed decisions for account adjustments.
• Facilitate processes and associate workflow while ensuring compliance with regulations and policies.
• Maintain records or systems crucial for business operations.
• Answer inbound communications to service accounts and address issues.
• Compose professional emails to internal and external customers.
• Contact customers regarding missing remittance information.
• Perform various operational tasks during customer, vendor, and associate inquiries.
• Streamline workflow for other associates through operational activities.
• Review payment and remittance instructions and apply them to appropriate accounts and invoices.
• Identify and reconcile payment differences, including short/over payments and deductions.
• Research online history for payments of missing invoices and post applicable transactions.
• Utilize Excel spreadsheets for cash reconciliation and support transactions.
• Handle standard documentation associated with daily activities and maintain department records.
• Utilize shared mailboxes and customer web portals to identify and retrieve remittance details.
• Extract receivable and remittance information using report archive systems.

Requirements

• High School Diploma or GED.
• 1 year of experience in clerical or administrative roles.
• Exceptional analytical and problem-solving skills.
• Excellent time management skills and proven ability to meet deadlines.
• Demonstrated initiative and strong decision-making skills.
• Excellent verbal and written communication skills.
• Ability to work and interact with all departments throughout the organization.
• Ability to thrive in a fast-paced environment while maintaining a positive attitude.
• Courses in accounting preferred, but past job experience is acceptable.
• Versatile and willing to cross-train and assist others as needed.
• Proficient in Word, Excel, and Outlook.

Nice-to-haves

• Courses in accounting preferred.

Benefits

• Comprehensive benefits program for full-time associates (20+ hours).
• Customized offerings designed to support families.
• Access to additional benefits information via the company website.