Operations Specialist I Office Services -Enterprise Operations Community Association Banking

First Citizens Bank • Phoenix, AZ

404d • Remote

About The Position

The Operations Specialist I position at First Citizens Bank is a full-time role focused on supporting Enterprise Operations Community Association Banking. The specialist will handle various operational tasks including mail responsibilities, customer payment processing, and support for remote workers. The role emphasizes high-quality service and efficient handling of documentation and customer requests.

Requirements

• High School Diploma or GED
• 1 year of experience in Clerical or administrative roles
• Comfortable with Microsoft Office and web-based applications
• General computer skills
• Ability to lift 25lbs and stand for portions of work shift

Nice To Haves

• Check processing experience
• Mailroom or branch experience

Responsibilities

• Answers inbound communications to service accounts, fulfill requests, or address issues.
• Handles incoming and outgoing USPS, FEDEX, and courier mailings.
• Performs various operational tasks during customer, vendor, and associate inquiries.
• Streamlines workflow for other associates through operational activities.
• Uses deposit and mailroom equipment such as check scanners and postage meter machines.
• Handles direct customer payments and deposits, including cash handling and processing.
• Maintains and updates department records physically or within a system.
• Reviews and maintains knowledge of laws, regulations, and policies affecting job duties.
• Completes customer requests for supplies or information in a timely manner.

Benefits

• Comprehensive benefits program for full-time associates
• Customized offerings to support families

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED