Operations Specialist I

Royal Bank of Canada - Minneapolis, MN

Full-time - Entry Level

Minneapolis, MN

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

As an Operations Specialist I at Royal Bank of Canada, you will serve as the dedicated resource for the new technology platform, Account Onboarding and Services (AOS). This role is pivotal in supporting the implementation of the AOS platform, where your adaptability and critical thinking skills will be essential. You will be part of the New Accounts team, which offers a unique opportunity to learn and develop new skills while contributing to meaningful work in a dynamic environment. If you possess exceptional attention to detail and thrive in a fast-paced, challenging setting, we encourage you to apply. In this position, you will execute daily department oversight activities to ensure that system processes are functioning as intended. You will be responsible for running and analyzing reports to resolve exceptions, ensuring compliance with all regulatory and firm policy requirements. Your role will also involve liaising with various stakeholders, including customers and other departments, to provide support for research, problem resolution, and information gathering. You will independently address escalated questions while following established department procedures and seek assistance from your manager when necessary. Additionally, you will play a key role in reducing risks and increasing efficiencies by suggesting process changes and system modifications. Participation in the testing and implementation of new systems and processes will also be part of your responsibilities. You will provide accurate analysis and processing support for manual, exception-based, complex, and specialized processes within the operations department. Your attention to detail will be crucial as you review, verify, and record data accurately into the technology systems that support department processes. Furthermore, you will have the opportunity to train and act as a resource for less experienced team members, fostering a collaborative and supportive work environment.

Responsibilities

• Execute daily department oversight activities to validate system processes are executing as designed.
• Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants.
• Address escalated questions independently; seeking assistance from Manager as appropriate following established department procedures.
• Reduce risk or increase efficiencies by suggesting process changes and system modifications.
• Participate in testing and implementation of new systems and processes as required.
• Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation's department.
• Accurately review, verify, and/or record data into technology supporting department processes.
• Train and act as a resource for less experienced Operation's team members.

Requirements

• Must have a 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience.
• Demonstrated ability to learn new technology and critical thinking skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.
• Ability to handle multiple priorities in a fast-paced and deadline-driven environment with a high attention to detail and ability to maintain confidentiality.
• Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.
• Proficient computer skills in Microsoft-based software products including Word, Excel, Outlook, and Access.

Nice-to-haves

• Experience within the New Accounts department.
• Previous experience in the securities, banking or finance industry preferred.
• Ability to integrate Excel and Access databases into daily work.
• Knowledge on Broadridge is preferred.

Benefits

• Comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.