Honda - Torrance, CA
posted 5 days ago
As an Operations Specialist II at Honda, you will be part of the New Business Venture team, focusing on support ticket management. Your role involves creating process improvements based on ticket trends and customer feedback, making escalation decisions, and conducting trend analysis. You will collaborate with various departments to ensure that support trends are effectively communicated, aligning the product with user needs. The ideal candidate will have a background in call center support, experience in analyzing support requests, and strong communication skills, all while thriving in a fast-paced environment.