Operations Specialist - Medical Records & Payroll

$43,680 - $43,680/Yr

Aveanna Healthcare - Phoenix, AZ

Full-time

Phoenix, AZ

Nursing and Residential Care Facilities

About the position

The Operations Specialist plays a crucial role in ensuring the smooth operation of clinical support activities at the branch location. This position is primarily focused on providing exceptional customer service to both internal and external clients, facilitating the management of medical records, payroll, and personnel activities. The Operations Specialist is responsible for performing data entry for admissions, maintaining compliance with physician orders, and ensuring accurate documentation of medical information. Additionally, the role involves auditing payroll reports, processing weekly payroll, and serving as the primary point of contact for caregiver payroll inquiries. The Operations Specialist also assists with caregiver onboarding, maintains personnel files, and coordinates with various departments to ensure the accuracy and security of caregiver credentials. In the realm of caregiver coordination, the Operations Specialist establishes and maintains orientation schedules, reviews weekly schedules, and ensures that all caregivers are informed of their assignments. Office support activities are also a key component of this role, which includes scanning and filing documentation, answering incoming calls, processing invoices, and managing office supplies. The Operations Specialist must demonstrate a commitment to maintaining confidentiality, professionalism, and effective communication at all times. This position requires a proactive approach to problem-solving and the ability to manage multiple tasks efficiently while adhering to company guidelines and policies.

Responsibilities

• Perform all admissions for data entry and input physician's plan of care and other medical information into the computer when requested.
• Print and distribute the physician plan of care.
• Maintain a tracking system of physician orders and plan of care to ensure compliance.
• Complete work and documentation with accuracy and within Premier time frames.
• Assist the Clinical Director with maintaining compliance as directed.
• Audit weekly payroll reports and make timely payroll adjustments when necessary.
• Process and close payroll each week according to guidelines.
• Prepare and ensure timesheets and nursing notes for corporate billing department are processed according to guidelines.
• Review and audit weekly net profit reports and communicate discrepancies to management in a timely manner.
• Assist with caregiver onboarding activities and may be asked to assist with recruiting activities.
• Ensure all caregiver personnel files are secure, accurate, and complete.
• Verify and maintain caregiver credentials (licenses and certifications).
• Create and provide monthly evaluation and skills report to Director(s).
• Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities.
• Coordinate with People Services on all unemployment claims.
• Establish and maintain an orientation schedule for caregiver staff.
• Maintain accurate and up-to-date contact list of all active caregivers, including mailing log.
• Review and confirm weekly schedules according to branch location guidelines.
• Mail monthly schedule to patient's home each month according to branch location guidelines.
• Scan and/or file documentation and records.
• Assist in answering incoming calls and ensuring accurate messages are taken and given to the appropriate staff member.
• Process invoices according to branch location guidelines.
• Order office supplies and perform special projects as needed.

Requirements

• High school diploma or GED
• Proficient typing skills
• Proficient Microsoft Office skills

Nice-to-haves

• Payroll and/or human resources experience
• Private duty, home care or health care company experience
• Advanced Microsoft Excel skills
• Two (2) years general office experience

Benefits

• Health, Dental, Vision Insurance
• 401(k) Savings Plan with Employer Matching
• Employee Stock Purchase Plan
• Company-Paid Life Insurance
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Opportunities to advance and grow professionally