Operations Specialist-MHMG Operations

Maine Medical Center - Portland, ME

Full-time - Mid Level

Portland, ME

Hospitals

About the position

The Operations Specialist at MaineHealth is responsible for managing, supporting, and executing operational projects and initiatives within the MaineHealth Medical Group. This role involves collaboration with senior and local leadership, providing operational analysis, and serving as a subject-matter expert in ambulatory practice operations. The specialist will also develop and implement recommendations for operational improvements and provide on-site support and coaching to healthcare teams.

Responsibilities

• Manage and execute operational projects and initiatives for MaineHealth Medical Group.
• Communicate with key stakeholders and present to the Senior Leadership team and relevant committees.
• Provide operational analysis and consultation services for ambulatory practice operations.
• Develop and implement recommendations for operational improvements and workflow design/redesign.
• Provide on-site support and customized coaching for physicians and care team members.
• Act as a liaison between frontline care team members and leadership.

Requirements

• Bachelor's degree preferred.
• Lean/Six Sigma Green Belt or higher within 1 year of hire.
• Three years of progressive and relevant experience in a multi-specialty group practice environment.
• Knowledge of organizational policies, procedures, systems, and objectives.
• Knowledge of physician practice systems and operations.
• Knowledge of healthcare administration systems, governmental regulation, and compliance requirements.
• Proficiency in computer systems and applications including Epic Ambulatory EMR, Word, Excel, and PowerPoint.
• Skills in organizing, planning, and leadership.
• Skills in exercising initiative, judgment, problem-solving, and decision-making.
• Ability to develop and maintain effective relationships with medical and administrative staff, patients, and the public.
• Ability to communicate clearly and effectively, both verbally and in writing.