Operations Specialist - Onboarding / Employee Records

$37,440 - $41,600/Yr

Aveanna Healthcare - Bala Cynwyd, PA

Full-time

Bala Cynwyd, PA

Nursing and Residential Care Facilities

About the position

The Operations Specialist - Onboarding/Employee Records plays a crucial role in providing exceptional customer service to both internal and external clients, focusing on clinical operational support activities at the branch location. This position involves managing caregiver onboarding, maintaining personnel records, and ensuring compliance with company policies and procedures.

Responsibilities

• Participates in location recruiting activities, including identifying, scheduling, and interviewing potential candidates.
• Assists with caregiver onboarding activities and may be involved in recruiting.
• Ensures all caregiver personnel files are secure, accurate, and complete.
• Verifies and maintains caregiver credentials (licenses and certifications).
• Creates and provides monthly evaluation and skills reports to Directors.
• Coordinates with Corporate Risk Management and Leave of Absence Specialists on worker compensation claims and return to work activities.
• Coordinates with People Services on unemployment claims.
• Acts as the primary point of contact for caregiver questions regarding company benefits, policies, and procedures.
• Establishes and maintains an orientation schedule for caregiver staff.
• Maintains an accurate and up-to-date contact list of all active caregivers.
• Reviews and confirms weekly schedules according to branch location guidelines.
• Mails monthly schedules to patients' homes according to branch location guidelines.
• Scans and/or files documentation and records.
• Assists in answering incoming calls and ensures accurate messages are taken and given to the appropriate staff member.
• Distributes mail to the appropriate staff member or department.
• Processes invoices according to branch location guidelines.
• Orders office supplies.
• Performs special projects as needed.

Requirements

• High school diploma or GED.
• Proficient typing skills.
• Proficient Microsoft Office skills.

Nice-to-haves

• Previous Human Resources experience.
• Experience in a private duty, home care, or health care company.
• Advanced Microsoft Excel skills.
• Two (2) years of general office experience.