Operations Specialist - Part-Time Temporary

U.S Olympic Committee - Colorado Springs, CO

Part-time - Entry Level

Colorado Springs, CO

Web Search Portals, Libraries, Archives, and Other Information Services

About the position

The position involves providing direct support to the Operations Department for all program-related functions at the CSOPTC. The candidate will manage the registration of users, assist in program development, issue ID cards, and ensure the proper management of recreational equipment. A key aspect of the role is delivering exceptional customer service to all guests and maintaining a welcoming environment.

Responsibilities

• Run the Athlete Center Registration Desk.
• Greet and register all training center guests, verifying signatures and age requirements.
• Maintain clean work area and enter biographical data into the CRM system accurately.
• Adjust rooming assignments and add unexpected program participants in the CRM system as directed.
• Respond to inquiries and requests for information from athletes, coaches, and visitors.
• Answer telephones and direct inquiries to the appropriate department.
• Coordinate check-ins and checkouts with housekeeping services.
• Run checkout reports and manage participant credit IDs upon departure.
• Perform roving patrol duties within the Athlete Center to ensure security.
• Make sound decisions during emergencies and report critical incidents to management.
• Investigate accidents/incidents and complete necessary reports.
• Monitor and operate the fire alarm system and assist during emergency evacuations.
• Coordinate transportation adjustments with CSOPTC Transportation.
• Check out meeting room keys and duplicate dorm room keys as needed.
• Contact Sports Medicine in emergencies and report maintenance issues.
• Monitor participant behavior and report concerns to management.
• Investigate inquiries from the Security department regarding the Symmetry system.

Requirements

• Current American Red Cross CPR/AED for the Professional Rescuer certification.
• Current American Red Cross Lifeguarding and First Aid certification.
• Minimum of 2 years of lifeguarding experience.
• Excellent verbal and written communication skills.
• Ability to interact effectively with users and staff at all levels.
• High School Diploma or equivalent required.
• 3 years of experience in a sport-related field, preferably in a service-related position.
• Computer literate, including Windows, Word, Publisher, Excel, etc.
• Skill in data entry with high attention to detail and data integrity.
• Ability to work independently of direct supervision.

Nice-to-haves

• Some college or Bachelor's degree preferred.
• First Aid, CPR, and/or AED certifications preferred.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Professional development opportunities.