Operations Specialist - S

H&R Block - Syracuse, NY

Full-time - Entry Level

Syracuse, NY

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Operations Specialist - Seasonal is a vital role within H&R Block, responsible for a variety of non-systems duties that support the operational efficiency of tax offices. This position involves performing basic building maintenance tasks, such as replacing light bulbs, ceiling tiles, and conducting minor low voltage electrical work. When faced with complex repairs that require specialized skills, the Operations Specialist will notify the District Operations Coordinator (DOC) to ensure that the issue is addressed by a certified technician. In addition to maintenance tasks, the Operations Specialist is responsible for the delivery and transfer of office supplies and materials, as well as assisting with the setup and closing of seasonal tax offices. This includes ensuring that the office layout adheres to the established planogram, maintaining cleanliness, and ensuring that the office meets overall brand standards. The role also requires attendance at necessary training sessions to stay updated on procedures and best practices. A critical aspect of this position is ensuring the security of the office when leaving after hours, confirming that all necessary precautions are taken. The Operations Specialist may also be assigned additional duties by the DOC or collaborate with other managerial staff as needed, making this role dynamic and integral to the smooth operation of H&R Block's seasonal tax offices.

Responsibilities

• Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, and minor low voltage electrical work.
• Notify the District Operations Coordinator (DOC) for complex repairs requiring a certified technician.
• Deliver, transfer, and set up office technology and hardware as needed.
• Deliver supplies and materials to and from tax offices.
• Assist with the annual setup and closing of seasonal tax offices, ensuring compliance with planogram and cleanliness standards.
• Attend required training sessions for the position.
• Confirm that the office is properly secured when leaving after hours.
• Perform other duties as assigned by the District Operations Coordinator or in partnership with other managerial staff.

Requirements

• Completion of a high school diploma or equivalent.
• Basic reading skills.
• Knowledge of Outlook and other web-based programs.
• Ability to drive a motor vehicle and possess a valid driver's license with adequate insurance as required by state law.
• Good driving record.
• Ability to work independently.