Ihire - Seattle, WA
posted 2 months ago
As an Operations Specialist in Scheduling and Cell Logistics at Innova Solutions, you will play a crucial role in ensuring the smooth operation of patient scheduling and logistics for apheresis centers and manufacturing sites. This position serves as the initial and primary point of contact for scheduling, coordinating with various stakeholders including couriers and logistics partners. Your responsibilities will include creating and maintaining patient schedules, monitoring collection and delivery activities, and troubleshooting any issues that arise throughout the patient journey. You will be expected to interact with both internal and external stakeholders via phone and email, ensuring a positive customer experience throughout the process. In this role, you will execute urgent escalations, facilitate product returns and replacements, and maintain transactional data related to patient schedules within the scheduling system. You will actively participate in tactical meetings and facilitate daily operations activities, including shift turnover on a rotating basis. Providing real-time scheduling portal support to external users and triaging requests within the case management system will also be part of your duties. Additionally, you will be required to provide on-call and holiday support as assigned, demonstrating flexibility and adaptability in a fast-paced environment. The ideal candidate for this position will be highly self-motivated and professional, with a strong customer service orientation. You should be skilled at managing tense situations and de-escalating conflicts, eager to collaborate with teams from diverse regions and cultures. A strong sense of ownership and accountability is essential, as is the ability to work independently and as part of a team. Fluency in English, both written and spoken, is required to effectively communicate with stakeholders.