Operations Specialist (shipping/receiving/driving)

Drexel Building Supply - Campbellsport, WI

Full-time

Campbellsport, WI

Building Material and Garden Equipment and Supplies Dealers

About the position

Drexel Building Supply is seeking an Operations Specialist to join our team in Campbellsport, WI. This full-time position is integral to our mission of providing quality building materials and services to professional contractors and homeowners throughout Wisconsin. As a team member-owned and community-driven company, we pride ourselves on our commitment to customer service and operational efficiency. The Operations Specialist will play a key role in ensuring that our customers receive their orders accurately and promptly, embodying our core values of teamwork, dedication, and a positive attitude. In this role, you will be responsible for various tasks related to shipping, receiving, and driving. You will need to maintain a clean driving record for deliveries and be comfortable using computer systems to manage inventory and customer orders. Speed and accuracy are paramount, as you will be tasked with unloading building materials, conveying them to designated areas, and assisting customers with loading their purchases. You will also be responsible for maintaining storage areas, ensuring that inventory is protected and organized, and properly filling out paperwork, including invoices and reports. The ideal candidate will possess a winning attitude and be able to handle customer interactions with professionalism and a smile. You will be expected to communicate effectively with both individuals and groups, and to handle any situations that may arise with unhappy customers. As you grow in your role, you will have the opportunity to assist in training and motivating new team members, contributing to a positive and productive work environment. We are looking for someone who is adaptable, athletic, and ready to embrace the changes that come with the job. If you are passionate about customer service and teamwork, we encourage you to apply, even if you don't meet every requirement listed.

Responsibilities

• Maintain a clean driving record for deliveries.
• Provide excellent customer service while unloading building materials.
• Convey materials using forklifts, dollies, and other devices.
• Maintain storage areas to ensure inventory is protected and organized.
• Comprehend and fill out paperwork including invoices and reports.
• Assist customers with loading materials into their vehicles.
• Maintain yard inventory by receiving, rotating, and loading correct amounts for deliveries.
• Check in delivery tickets and maintain accurate reports.
• Communicate effectively with customers and team members.
• Handle customer complaints with professionalism and a solution-oriented mindset.
• Assist in training and motivating new team members.

Requirements

• Must have a clean driving record.
• Comfortable with computer systems.
• Ability to work efficiently and accurately under pressure.
• Strong customer service skills.
• Ability to communicate effectively with individuals and groups.
• Athletic and adaptable to changing situations.

Nice-to-haves

• CDL preferred but not required.
• Experience in customer service and teamwork.
• Product knowledge and ability to be a point person for inquiries.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee stock ownership plan
• Health insurance
• Paid time off
• Profit sharing
• Immediate holiday and vacation pay
• Team member product discount
• Scholarship program for children of team members
• Annual charity match donation
• Annual reimbursements for family and fitness
• Birthday PTO