System One - Germantown, MD
posted 2 months ago
The Operations Specialist position at ALTA IT Services is a contract-to-hire role based in Germantown, Maryland, primarily focused on supporting the manufacturing operations facility. This position requires a hands-on approach, as the specialist will be responsible for operating a forklift and managing various shipping duties. The role demands excellent communication skills, both written and spoken, as the specialist will interact with both internal and external customers. The ability to write professional emails and handle orders via email and phone is essential. The specialist will also be tasked with managing escalations of problems and urgent matters, tracking packages, and ensuring accuracy in all operations. Attention to detail is critical in this role, as the specialist will be responsible for processing and confirming picks, deliveries, and sales orders using SAP software daily. The ideal candidate for this position should have prior experience as a floor manager in a warehouse setting, demonstrating reliability and professionalism. They should possess a strong understanding of warehouse operations and have experience managing a team. The role also requires a degree of technical proficiency, as the specialist will need to train and utilize SAP software, along with MS Office and Teams. The position involves working extra hours during busy periods, which can be cyclical, and may require late nights or weekend shifts occasionally. The Operations Specialist will initially train alongside a colleague who is being promoted, with the expectation of eventually stepping into that person's role.