Operations Specialist

Wilmington Savings Fund Society FSB - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Operations Specialist at NewLane Finance plays a crucial role in managing accounts receivable, payment applications, and account reconciliations. This position focuses on enhancing operational efficiency and providing exceptional customer service while supporting the finance team in various capacities. The ideal candidate will demonstrate strong communication skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities

• Broad understanding of accounts receivable, payment application, and account reconciliation.
• Prepares, reviews, and mails monthly customer statements.
• Posts customer payments by recording cash, checks, and credit card transactions.
• Summarizes receivables by maintaining invoice accounts, coordinating monthly lock box transfer to accounts receivable account, verifying totals, and preparing reports.
• Perform cash management functions such as depositing cash receipts.
• Identify inefficiencies within the current workflows and assist in the logical implementation of improvement.
• Assists other finance areas such as accounts payable.
• Willingness to learn new technology, processes, and procedures.
• Perform other duties in connection with the administration of leases as assigned or as business needs change.

Requirements

• General knowledge of commercial equipment financing and the products thereof.
• 1 to 2 years in relevant operations, customer service, and commercial collections experience.
• Leasing/financial industry/banking sector experience is preferred.
• Exceptional organizational skills.
• Ability to work autonomously while displaying excellent written and verbal communication skills.
• Detail-oriented and ability to remain patient and professional when interacting with customers.
• Ability to work quickly and efficiently without sacrificing quality.
• Proficient computer skills including MS Office Suite and ability to learn various proprietary software programs.
• Must have legal right to work in the U.S.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k with match
• Flexible spending account
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Generous PTO