Aveanna Healthcare - Olyphant, PA
posted 2 months ago
The Operations Specialist plays a crucial role in ensuring that both internal and external clients receive exceptional customer service related to the clinical operational support activities of the branch location. This position encompasses a variety of responsibilities, primarily focused on payroll activities, personnel management, caregiver coordination, and office support. The Operations Specialist is expected to maintain a high level of professionalism and confidentiality while managing multiple tasks efficiently. In terms of payroll activities, the Operations Specialist is responsible for the weekly entry of timesheets for caregiver staff visits, which directly impacts billing processes. This includes auditing weekly payroll reports, making necessary payroll adjustments, and ensuring that payroll is processed and closed each week according to established guidelines. The role also involves preparing and maintaining payroll files, reviewing weekly net profit reports, and communicating any discrepancies to management promptly. The Operations Specialist serves as the primary point of contact for caregiver payroll inquiries, fostering a positive relationship with the Corporate Payroll department. The personnel activities aspect of the role includes assisting with caregiver onboarding and recruitment, ensuring that all caregiver personnel files are secure, accurate, and complete. The Operations Specialist is tasked with verifying and maintaining caregiver credentials, as well as creating and providing monthly evaluation and skills reports to the Directors. Coordination with Corporate Risk Management and Leave of Absence Specialists on worker compensation claims and return-to-work activities is also a key responsibility. Caregiver coordination activities involve establishing and maintaining an orientation schedule for caregiver staff, maintaining an up-to-date contact list of active caregivers, and confirming weekly schedules according to branch location guidelines. The Operations Specialist is responsible for mailing the monthly schedule to patients' homes. In addition to these responsibilities, the Operations Specialist provides office support by scanning and filing documentation, answering incoming calls, distributing mail, processing invoices, and ordering office supplies. The role may also involve performing special projects as needed, showcasing the need for flexibility and adaptability in a dynamic work environment.