Operations Specialist

Stash Ventures - Grand Rapids, MI

Full-time - Mid Level

Grand Rapids, MI

Administrative and Support Services

About the position

The Operations Specialist at Stash Ventures plays a critical role in ensuring the smooth and efficient operation of the dispensary. This position is responsible for overseeing day-to-day operations, ensuring compliance with regulations, managing inventory, supporting sales efforts, and maintaining high customer service standards. The role requires a strong understanding of the cannabis industry, excellent organizational skills, and the ability to multitask in a fast-paced environment.

Responsibilities

• Oversee operational execution, ensuring all policies and procedures are followed.
• Manage the ordering of supplies using the Supplies Checklist in collaboration with the General Manager.
• Oversee building maintenance and communicate needs to General Managers or Operations Directors.
• Communicate policy changes to General Managers and Assistant Store Managers.
• Direct and monitor security personnel, if applicable.
• Investigate and prevent asset loss with the loss prevention team.
• Assist with the execution of all opening and closing checklists.
• Conduct a weekly store walkthrough using the maintenance checklist to ensure facilities are well-kept and operational.
• Investigate and prevent asset loss through regular inventory audits.
• Collaborate with the General Manager and District Managers on merchandising strategies and delegate tasks to team members.
• Execute a weekly CRA compliance store walkthrough and ensure compliance with state and CRA rules.
• Conduct weekly scale calibrations for all flower scales in the building.
• Ensure all waste is documented and handled according to company standards.
• Perform Metrc conversions and assign new package tags as needed.
• Create outgoing manifests on Metrc.
• Monitor inventory KPIs and build Metrc sales receipts when necessary.
• Check integration audits daily and report discrepancies to management.
• Coordinate with upper management to drive promotions and inventory sell-through.
• Ensure visual standards are set according to company direction.
• Ensure audits are done on schedule and completed on time.
• Ensure orders are received accurately and according to policy.
• Monitor inventory compliance with state laws and accuracy for accounting purposes.
• Manage inventory levels and submit product requests weekly.
• Review expiring/aging products weekly with the General Manager for discounts and promotions.
• Assist leadership with managing returns and wasted products.
• Ensure bulk flower jars are filled throughout the day.
• Destroy all waste and faulty products weekly according to policies.
• Conduct scheduled cycle counts according to company policy.
• Check aging inventory and tag aged items according to SOPs.
• Maintain a positive work environment and inspire team members.
• Motivate staff to create a warm and respectful work atmosphere.
• Inform team members of new products and coordinate stock communication.
• Conduct vault counts on a scheduled basis.
• Oversee invoicing processes to reduce errors.
• Submit vendor credit requests when necessary.
• Communicate aging/expiring products to vendors and arrange promotions.

Requirements

• High School diploma or equivalent is required.
• At least two (2) years of inventory management experience is preferred.
• Knowledge of the cannabis industry and compliance rules acquired through experience in the industry.
• Must be at least 21 years of age and able to undergo a background check.
• Ability to accommodate scheduling expectations, including weekends, holidays, and evening hours.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Strong communication and interpersonal skills.
• Ability to develop good relationships with support teams.
• Results-driven mindset.

Benefits

• Opportunities for professional growth and development.
• Engagement in philanthropic initiatives through company events.