Operations Specialist

Brookdale Senior Living - Watauga, TX

Full-time - Mid Level

Watauga, TX

Nursing and Residential Care Facilities

About the position

The position involves assisting directors of Continuing Care Retirement Communities (CCRCs), retirement communities, or assisted living residences with supervision and management on a temporary, extended, or as-needed basis. The role may require assignment to a residence during management vacancies, start-ups, acquisitions, vacations, and leaves of absence. Additionally, the position may support a Regional Vice President with special projects. The individual will function in multiple roles, including supervising staff, ensuring quality assurance, providing training, addressing regulatory matters, and delivering direct resident care as needed. Operations must be conducted in a manner consistent with value drivers and strategic initiatives to uphold and improve customer satisfaction, associate satisfaction, occupancy rates, workplace culture, and overall operational effectiveness. The role also involves assisting in the recruitment and retention of qualified staff and fostering a positive and supportive team atmosphere. Responsibilities may include interviewing and recommending hiring qualified associates, assisting with marketing, outreach, resident admissions, assessments, and discharge procedures. The position may also involve conducting associate performance reviews, assessing training needs for staff, and providing necessary training. The individual will work to resolve budget discrepancies and variances, address issues identified by residents or their family members, and ensure that the residence's building and grounds are clean, well-maintained, and compliant with safety regulations. Routine safety inspections may be performed to ensure adherence to OSHA regulations for a safe work environment. The role includes managing subordinate supervisors who oversee resident care, marketing, food service, housekeeping, and maintenance staff, and is responsible for the overall direction, coordination, and evaluation of these units. This job description provides an overview of the responsibilities for the position and is not intended to be a comprehensive list of all duties. Associates are expected to perform all duties as assigned by their supervisor. This is a wonderful opportunity to grow your senior living career with an industry leader!

Responsibilities

• Assist directors of CCRCs, retirement communities, or assisted living residences with supervision and management on a temporary or as-needed basis.
• Function in multiple roles including supervising, quality assurance, training, regulatory matters, and direct resident care as needed.
• Conduct operations consistent with value drivers and strategic initiatives to improve customer and associate satisfaction, occupancy, culture, and operational effectiveness.
• Assist in the recruitment and retention of qualified staff and maintain a positive team atmosphere.
• Interview and recommend hiring qualified associates.
• Provide assistance in marketing, outreach, resident admissions, assessments, and discharge procedures.
• Conduct associate performance reviews and assess training needs for staff.
• Resolve budget discrepancies and variances.
• Address issues identified by residents and/or their family members.
• Ensure the residence building and grounds are clean, well-maintained, and compliant with safety regulations.
• Perform routine safety inspections and ensure OSHA regulations are followed.
• Assist healthcare management in organizing and conducting service plan reviews and supervising resident chart maintenance.

Requirements

• Senior living operations and leadership experience is required.
• Ability to manage subordinate supervisors effectively.
• Strong communication and interpersonal skills to interact with residents, families, and staff.

Nice-to-haves

• Experience in marketing and outreach within senior living environments.
• Knowledge of regulatory compliance in assisted living or retirement communities.

Benefits

• Full suite of health insurance, life insurance, and retirement plans available based on employment status.
• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts
• Incentive-based position with potential bonuses, incentives, or commission plans.