Operations Specialist

Reliaquest - Salt Lake City, UT

Full-time

Salt Lake City, UT

Professional, Scientific, and Technical Services

About the position

ReliaQuest is currently seeking an Operations Specialist to support our office in various administrative tasks and projects related to prospects, customers, employees, and guests. This role is crucial in ensuring that our brand is well represented and executed through a high-quality, high-touch experience for anyone that comes through our doors. The ideal candidate will be a passionate self-starter with a service-minded attitude, ensuring that the office runs smoothly and taking pride in the overall execution, flow, cleanliness, and tidiness of the office. This position offers the opportunity to make a significant impact on the experience of everyone who interacts with ReliaQuest. The Operations Specialist will be responsible for developing office standards and guidelines that focus on providing a consistent and high-quality experience for prospects, customers, and employees. This includes performing front desk and reception duties, such as greeting visitors, assisting with their location logistics, and answering and directing phone calls. The individual will welcome customers, guests, and candidates to the office, guiding them through the check-in process and executing a warm handoff. Additionally, the Operations Specialist will coordinate and support onsite customer and prospect meetings, as well as innovation center sessions. They will assist with office layout planning, office moves, and ongoing modifications or enhancements. Managing supplies inventory, ordering company-provided meals, and organizing office events and functions will also be part of their responsibilities. The role requires providing administrative support, including scheduling meetings, maintaining calendars, conducting research, and creating reports. Effective communication with property management, staff, and vendors is essential to ensure adherence to protocols across all touchpoints. The Operations Specialist will also be responsible for receiving and sorting incoming mail and deliveries, managing outgoing mail, coordinating travel arrangements, and supporting cross-functional projects and ongoing tasks.

Responsibilities

• Develop office standards and guidelines focused on a high-quality, consistent prospect, customer, and employee experience.
• Perform front desk and reception duties, including greeting visitors and assisting with their location logistics.
• Answer and direct phone calls.
• Welcome customers, guests, and candidates to the office and guide them through the check-in process.
• Coordinate and support onsite customer and prospect meetings and innovation center sessions.
• Assist with office layout planning, office moves, and ongoing office modifications or enhancements.
• Manage and adhere to the plan for supplies inventory ordering, company-provided meals, and office events and functions.
• Provide administrative support, including scheduling meetings, maintaining calendars, conducting research, and creating reports.
• Coordinate day-to-day communication with property management, staff, and vendors to ensure adherence to protocol across all touchpoints.
• Receive and sort incoming mail and deliveries and manage outgoing mail.
• Coordinate travel arrangements.
• Support cross-functional projects and ongoing tasks.

Requirements

• Positive attitude and ability to make decisions independently while being committed to the team and company vision.
• Customer-oriented and service mindset.
• Detail-oriented with a high degree of accuracy.
• Highly organized and adaptable.
• Resourceful and confident, with the ability to quickly adapt to changing processes and technologies.
• Self-directed with office experience; customer-facing experience is preferred.
• Excellent verbal and written communication skills with the ability to multi-task.
• Proficient to advanced PC skills, including MS Word, Excel, and Outlook.
• Bachelor's Degree.