Operations Specialist

$37,440 - $37,440/Yr

Mid American Credit Union - Wichita, KS

Full-time - Entry Level

Wichita, KS

Credit Intermediation and Related Activities

About the position

The Operations Specialist at Mid American Credit Union plays a crucial role in providing specialized operational duties and complex functions to ensure accurate, efficient, timely, and confidential services to credit union members and internal departments. This position requires a self-motivated individual with strong problem-solving skills who can contribute to a positive work environment and uphold the credit union's image through effective teamwork and communication.

Responsibilities

• Perform specialized operational duties and complex functions to ensure accurate, efficient, timely, and confidential services to members and departments.
• Serve as a subject matter expert for electronic services, including card services and remote deposit capture.
• Maintain expertise on card processing systems and assist with system upgrades and new products.
• Provide expert support for complex account issues, including tax-favored accounts and non-standard account documentation.
• Conduct research and communicate with third-party vendors to resolve staff and member inquiries related to deposit operations.
• Assist with third-party changes, upgrades, and new product development.
• Handle processes related to card/electronic activity disputes and fraud.
• Collaborate with staff and members to resolve disputed and fraudulent activity.
• Perform BSA-related functions to ensure regulatory compliance.
• Develop staff knowledge through process clarification and training based on discovered processing issues.
• Participate in operations change management and training processes.
• Perform daily, monthly, and year-end tasks, including error corrections and regulatory reporting.
• Conduct quality assurance tasks, including verification of address changes and new account openings.

Requirements

• High School Diploma or GED required.
• Six months to two years of similar or related experience, including preparatory positions.
• Proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word, and Excel).
• Strong customer service skills, including communication, empathy, patience, and organization.
• Ability to handle sensitive and confidential information with trust and diplomacy.

Nice-to-haves

• Experience in financial services or credit unions.
• Familiarity with regulatory reporting and compliance.

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Vision insurance
• 401(k) matching