Genesis10 - Green Bay, WI
posted 4 months ago
Genesis10 is seeking an Operations Specialist for a contract position that will be 100% remote for our banking client based in Green Bay, WI. This role is crucial in ensuring that operational tasks are handled efficiently and effectively, contributing to the overall success of the organization. The Operations Specialist will work from 1:45 pm to 10:15 pm CST, providing support in various operational areas. The position requires a proactive approach to managing incoming work, prioritizing tasks, and collaborating with appropriate resources to meet service level agreements (SLAs). In this role, the Operations Specialist will be responsible for minimizing risk by adhering to all regulations and rules related to the operational area. This includes reporting any deficiencies to leadership and assisting in the development and presentation of training materials. The specialist will also play a key role in escalating suspected fraud cases to the Financial Intelligence Department and leadership for resolution. Additionally, the Operations Specialist will enter transactions into the PC, verify their accuracy, and balance general ledger accounts and applications. Resolving complex customer issues will be a significant part of the job, requiring the use of multiple resources and records to ensure customer satisfaction and operational efficiency. If you possess the qualifications described and are interested in this exciting opportunity, we encourage you to apply today!