Operations Specialist

$51,896 - $51,896/Yr

Unclassified - Bridgewater, SD

Full-time - Entry Level

Bridgewater, SD

About the position

CHS, Inc. is seeking an Operations/Office Specialist to join our team in Bridgewater, SD. This position is crucial for ensuring that our operations run smoothly and that our customers receive the highest level of service. As an Operations Specialist, you will be the first point of contact for incoming calls and walk-in customers, providing them with information and assistance regarding our products and services. Your role will involve managing product inventory, processing orders, and coordinating services to meet customer needs effectively. In this position, you will be responsible for efficiently loading and unloading products, taking orders for fertilizers, and utilizing various software systems to manage inventory and billing processes. You will also play a key role in maintaining accurate records, including scanning and organizing Bills of Lading and invoices. Safety is a top priority at CHS, and you will contribute to our safety initiatives by adhering to all safety protocols and helping to implement new safety measures as needed. This role requires a proactive approach to customer service, as you will be assisting customers with their inquiries and ensuring they have a positive experience with our company. You will also be expected to follow all company policies and procedures to maintain a safe and efficient working environment. If you are looking to make a difference in your local community and have a passion for providing excellent service, we encourage you to apply for this position.

Responsibilities

• Serve as the first point of contact for incoming calls, ensuring a professional and courteous response to all inquiries.
• Assist walk-in customers with questions, guide them through product options, and ensure a positive experience.
• Efficiently load CPP and Seed, take Fertilizer orders, and manage product inventory through Agris software.
• Utilize Dispatch Pro and Agellum systems to coordinate custom Fertilizer and spraying services and facilitate the billing process by forwarding necessary documentation to the billing team.
• Operate a forklift to manage deliveries, including unloading incoming shipments and loading products for customer orders.
• Assist with loading and unloading fertilizer products.
• Scan and organize Bills of Lading (BL) and invoices, ensuring accurate records are maintained and sent to the Billing Team.
• Support inventory control by assisting with counts and maintaining accountability for stock levels.
• Contribute to the company's safety initiatives by helping to implement and maintain safety protocols.
• Follow all company policies, procedures, and safety requirements.
• Perform other duties as needed or assigned to ensure facility operates smoothly and customers receive excellent customer service.

Requirements

• High school diploma or equivalent required.
• Experience in customer service or a related field preferred.
• Basic computer skills and familiarity with inventory management software.
• Ability to operate a forklift and other warehouse equipment.
• Strong communication skills and a customer-oriented attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.

Nice-to-haves

• Experience with Agris software or similar inventory management systems.
• Knowledge of agricultural products and services.

Benefits

• Competitive Hourly Rate
• Medical, Dental, Vision & Life Insurance
• Long & Short-Term Disability
• Paid Holidays
• Paid Time Off (Vacation & Sick Pay)
• Retirement Benefits - 401K with Company Match
• Company Funded Pension
• Profit Sharing