Operations Specialist

$62,560 - $78,200/Yr

Lyft - Boston, MA

Full-time - Entry Level

Boston, MA

Transit and Ground Passenger Transportation

About the position

The Operations Specialist at Lyft will play a crucial role in supporting the General Manager of Bluebikes, focusing on operational excellence and enhancing the customer experience within the bikeshare system. This position involves both hands-on problem-solving and strategic project management to ensure smooth daily operations and continuous improvement in service quality.

Responsibilities

• Ensure smooth daily field operations by creating and refining playbooks and SOPs, overseeing contractor relationship management, and performing quality checks in the field and depot.
• Own end-to-end invoicing processes and asset tracking and management tools to support business success.
• Support the General Manager of Bluebikes in maintaining relationships with city partners and addressing market-specific operational issues or special projects.
• Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements.
• Communicate clearly and confidently with stakeholders, clients, and vendors, tackling challenging conversations when necessary.
• Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive, solution-oriented attitude.

Requirements

• Bachelor's degree or 4+ years of experience overseeing operations in a complex, fast-moving environment such as a distribution warehouse, restaurant, or delivery operation.
• Proficiency in Excel or Google Sheets.

Nice-to-haves

• SQL skills
• Experience in a warehouse or hands-on operations environment
• Excellent organizational skills and attention to detail
• Proven track record of analytical problem-solving
• Strong interest in biking, bikeshare, sustainable transportation, and city planning.

Benefits

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• Unlimited paid time off for salaried team members
• 15 days paid time off for hourly team members
• 401(k) plan
• 18 weeks of paid parental leave for biological, adoptive, and foster parents
• Pre-tax commuter benefits
• Lyft Pink - exclusive opportunity to test new benefits of the Ridership Program.