Operations Specialist

$70,000 - $85,000/Yr

Ideal Teams - Omaha, NE

Full-time - Entry Level

Hybrid - Omaha, NE

Administrative and Support Services

About the position

The Operations Specialist role is designed to support the investment management team and client service advisor team at Northwestern Mutual. This position involves account maintenance, trading, reporting, analysis, and compliance management, as well as managing the underwriting of life, disability, and long-term care insurance contracts. The ideal candidate will be responsible, organized, and collaborative, ensuring a superior client experience without any sales or business development responsibilities.

Responsibilities

• Manage the investment account set-up process, including forms, signatures, and client contact.
• Manage the underwriting of the firm's life insurance, disability, and annuity products.
• Run investment analysis and performance reports.
• Run insurance illustrations and in-force ledgers.
• Perform account maintenance - transfers/deposits/withdrawals, address & beneficiary changes.
• Monitor open case inventory of account operations tasks in the process.
• Monitor existing client policies for rating reconsideration opportunities.
• Handle routine client service matters via e-mail, phone, and website.
• Solve routine account compliance matters.
• Oversee application flow and schedule medical exams.
• Communicate effectively with clients and prospects, underwriters, producers, and fellow team members throughout the underwriting process.
• Organize and manage case inventory and maintain status tracking reports.
• Effectively and efficiently fund and refund life insurance premiums.

Requirements

• High attention to detail and strong organizational skills.
• Exhibit the highest level of discretion and good judgment.
• Ability to effectively work through challenging situations with limited formal authority.
• Ability to embrace change and work in a fast-paced professional environment.
• Proactive mindset with the ability to anticipate and resolve issues.
• Bachelor's Degree in Finance, Accounting, Economics, or a related field.
• Life & Health licensed within 90 days of hire; FINRA Series 7 & 63 to be obtained in the first year of employment.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance