H&R Block - Kansas City, MO
posted 2 months ago
The Operations Specialist - Seasonal at H&R Block plays a crucial role in ensuring the smooth operation of tax offices during the busy tax season. This position is primarily focused on non-systems duties that support the overall functionality of the offices. The Operations Specialist is responsible for a variety of tasks that include delivering supplies and materials to tax offices, performing basic maintenance repairs, and assisting with the annual setup and closing of seasonal tax offices. This role is essential for maintaining the operational standards and ensuring that all offices are prepared to meet the demands of the tax season. In this position, the Operations Specialist will engage in basic building maintenance tasks such as replacing light bulbs, ceiling tiles, and conducting minor low voltage electrical work. For more complex repairs that require specialized skills, the Operations Specialist will coordinate with the District Operations Coordinator (DOC) to ensure that certified technicians are brought in to complete the work. Additionally, the role involves the delivery and transfer of office technology, including hardware setup, which is vital for the efficient functioning of the tax offices. The Operations Specialist will also assist in the annual setup and closing of seasonal tax offices, ensuring that each office is arranged according to the established planogram and meets cleanliness and brand standards. This includes confirming that the office is properly secured after hours and attending any required training sessions to stay updated on procedures and best practices. The position may also involve other duties as assigned by the District Operations Coordinator or in collaboration with other managerial staff, making it a dynamic role that requires adaptability and a proactive approach to problem-solving.