System One - Germantown, MD
posted 2 months ago
The Operations Specialist position at ALTA IT Services is a contract-to-hire role based in Germantown, Maryland, primarily focused on supporting the manufacturing operations facility. This role requires a hands-on approach, as the specialist will be responsible for operating a forklift and managing various shipping duties. The ideal candidate will possess excellent communication skills, both written and spoken, to effectively interact with both internal and external customers. The Operations Specialist will handle orders via email and phone, manage escalations of problems, track packages, and ensure accuracy in all operations. Attention to detail is paramount in this role, as the specialist will be responsible for processing and confirming picks, deliveries, and sales orders using SAP software on a daily basis. In addition to the technical skills required, the Operations Specialist will also need to demonstrate reliability and professionalism, ideally having previous experience as a floor manager in a warehouse setting. This position involves training alongside a current employee who is being promoted, with the expectation that the new hire will eventually take over that role. The work environment is dynamic, with the potential for extra hours during busy periods, including late nights and occasional weekends. The Operations Specialist will also be responsible for packing domestic and international sales orders, creating shipping labels, and monitoring shipping supplies, all while providing status updates to internal business groups.