The Operations Specialist at Healthfirst will serve as the primary point of contact for all delegated and non-delegated entities concerning the onboarding and credentialing of providers. This role is crucial in ensuring that all issues, whether raised by providers or identified internally, are resolved effectively. The Operations Specialist will be responsible for scheduling regular meetings with assigned delegated entities to identify and troubleshoot any issues that may arise. Additionally, this position involves training and educating entities on-site regarding the onboarding delegated process, ensuring that all parties are well-informed and compliant with the necessary protocols. A significant aspect of this role includes conducting investigations to maintain the accuracy of the online Provider directory. The Operations Specialist will be tasked with making necessary changes to ensure that the directory is always up-to-date and compliant with department guidelines, regulations, and government laws. This includes configuring new provider loads, updates, and terminations, as well as providing assistance with large ad-hoc data entry projects in the MHS system. The Operations Specialist will also perform quarterly roster reconciliations to ensure that the health plan directory remains current and accurate. This involves receiving and reviewing provider credentialing applications, coordinating with hospitals, clinics, medical staff, and practitioners to ensure that the privileging process is completed in a timely manner. The role requires determining whether additional documentation, verifications, references, or applications are needed, and coordinating with Network Management staff to finalize provider applications and contracts. The Operations Specialist will be responsible for all follow-up actions to ensure timely approvals occur. Additional duties may be assigned as necessary.