Operations Specialist

First National Bank - Moline, IL

Full-time

Onsite - Moline, IL

Credit Intermediation and Related Activities

About the position

The Operations Specialist at First National Bank is a pivotal role responsible for a variety of regular and recurring deposit operations functions that support the overall bank operations. This position is integral to ensuring the smooth processing of electronic fund transfers, daily overdraft and exception items, deposit maintenance, and account research. The Operations Specialist will also engage in special projects related to bank deposit operations, contributing to the bank's mission of providing exceptional service and innovative banking solutions to the community. In this role, the Operations Specialist will work with unposted items, manage overdrafts and exceptions, and conduct deposit maintenance and account research. They will be responsible for processing legal notices and performing account analysis, ensuring that all entries and maintenance of items are handled accurately. Customer support is a key aspect of this position, as the specialist will assist clients with electronic transfers of funds and address disputes on various types of transactions. The role also involves ensuring that return processes and handling of unauthorized transactions for ACH, debit cards, and checks are executed in a timely and precise manner. The Operations Specialist will support both business and retail banking platforms, which includes reviewing remote deposit items, adding accounts, creating and reviewing commercial setups, and processing monthly billing. They will also review account documentation for Deposit and CD products to ensure completeness and accuracy. Additionally, the specialist will complete requests from internal and external clients regarding account maintenance, asset verifications, and research requests, generating necessary reports as required. The role may also involve providing backup for Deposit Support functions such as wires, vault, and fraud, as well as assisting with special projects including system integrations, upgrades, or releases. Other duties may be assigned as needed.

Responsibilities

• Work with unposted items, overdrafts, and exceptions.
• Conduct deposit maintenance and account research.
• Process legal notices and perform account analysis.
• Provide customer support for electronic transfers of funds.
• Process disputes on various types of transactions.
• Ensure timely and accurate handling of unauthorized transactions for ACH, debit card, and checks.
• Support business and retail banking platforms, including reviewing remote deposit items and adding accounts.
• Create and review commercial setups and process monthly billing.
• Review account documentation for Deposit and CD products for completeness and accuracy.
• Complete requests from internal and external clients regarding account maintenance and asset verifications.
• Assist internal departments and external customers with deposit-related processing inquiries.
• Provide backup for Deposit Support functions such as wires, vault, and fraud.
• Assist with special projects including system integrations, upgrades, or releases.

Requirements

• High School diploma or equivalent.
• Previous banking operations experience in accounting or deposit operations preferred.
• Functional knowledge of accounting concepts and procedures and banking operations.
• Strong PC skills including proficiency in MS Excel and Word.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• A competitive 6% 401k match