As an Operations Specialist at Healthfirst, you will serve as the primary point of contact for all delegated and non-delegated entities concerning the onboarding and credentialing of providers. Your role will involve resolving issues that arise from both providers and internal sources that may impact physicians. You will be responsible for scheduling regular meetings with assigned delegated entities to identify and troubleshoot issues, as well as training and educating these entities on-site regarding the onboarding delegated process. In addition, you will conduct investigations to ensure that the online Provider directory is consistently updated and accurate. This includes making necessary changes to maintain the directory's accuracy at all times. You will also configure new provider loads, updates, and terminations, and provide assistance with large ad-hoc data entry projects in the MHS system. Your responsibilities will extend to performing quarterly roster reconciliations to ensure that the health plan directory remains current, accurate, and compliant with department guidelines, regulations, and government laws. You will be tasked with making required changes to ensure compliance. Furthermore, you will be designated to receive and review provider credentialing applications, coordinating with hospitals, clinics, medical staff, and practitioners to ensure that the privileging process is completed in a timely manner. This includes determining whether additional documentation, verifications, references, or applications are needed. You will also receive, review, and submit provider contracts, coordinating with Network Management staff to finalize provider applications and contracts, and ensuring timely follow-up for approvals. Additional duties may be assigned as necessary.