Operations Specialist

Unclassified - Louisville, KY

Full-time - Mid Level

Louisville, KY

About the position

OTC Industrial Technologies is seeking an Operations Specialist to join our team in Louisville, KY. In this role, you will be responsible for providing essential sales and service support for the local branch, with a strong emphasis on inventory management. Your primary duties will include reviewing and correcting order exceptions and invoices on a daily basis, managing inventory, and leading, organizing, and participating in annual physical inventory audits. You will also assist in resolving shipment discrepancies and filing claims as necessary, ensuring that our operations run smoothly and efficiently. As an Operations Specialist, you will review, approve, correct, and code vendor invoices, as well as process service parts audits. You will handle customer and vendor returns, process credits and corrections, and set up new vendor accounts as needed. Additionally, you will be responsible for following up on customer disputes and taking appropriate actions based on the nonstock inventory report. Your role will also involve assisting with credit card processing and managing warehouse transfers, ensuring that tracking and freight are added as necessary. Other duties may be assigned as required to support the operations of the branch.

Responsibilities

• Review and correct order exceptions and invoices daily.
• Manage inventory and lead, organize, and participate in annual physical inventory audits.
• Assist in resolution of shipment discrepancies and file claims as necessary.
• Review, approve, correct, and code vendor invoices.
• Review and process service parts audits.
• Review and process customer and vendor returns.
• Review and process credits and corrections as necessary.
• Set up new vendor accounts as necessary.
• Review, follow up, and assist with resolution of customer disputes.
• Review the nonstock inventory report routinely and take appropriate action as needed.
• Assist with credit card processing as needed.
• Process warehouse transfers ensuring tracking and freight are added as needed.
• Other duties may be assigned.

Requirements

• High school diploma or GED required; Associate's degree preferred.
• Minimum of 2 years' experience in Operations or a related position.
• Knowledge of SXe (Trend) preferred.
• Proficiency in MS Office.
• Excellent customer service skills.
• Ability to multi-task effectively.
• Excellent verbal & written communication skills.
• Demonstrate effective problem-solving capabilities and perform root cause analysis.
• Must have a 'can-do' attitude with a commitment to the concept of 'doing it right the first time.'
• Demonstrate the ability to collaborate productively with other associates, customers, and vendors.
• Ability to work independently with minimal supervision.
• Dependable and highly motivated.
• Excellent organization skills and attention to detail required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) matching
• Tuition reimbursement
• Paid time off
• Relocation assistance
• Wellness programs
• Safety shoes & glasses reimbursement stipend
• Robust referral bonuses