Operations Specialist

Lime - Phoenix, AZ

Full-time

Phoenix, AZ

Food Services and Drinking Places

About the position

The Operations Specialist role at Lime involves supporting daily operations related to the deployment and retrieval of shared electric vehicles. This position requires safe operation of a van, interaction with the local community, and addressing city requests while ensuring compliance with safety protocols. The role is dynamic, requiring various skills to maintain vehicle cleanliness, conduct safety reviews, and perform minor repairs, all while monitoring designated zones for vehicle parking compliance.

Responsibilities

• Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market.
• Interact with the local community to retrieve vehicles, critically assessing risk to ensure safety and occasionally using de-escalation skills.
• Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime's established service level agreements.
• Maintain communication with the team including peers, shift lead, and manager.
• Participate in Lime events, providing support with valet services, assisting in staging, and conducting safety reviews while ensuring the cleanliness of vehicles.
• Support battery management operations by ensuring accurate documentation, safety measures, and quality checks are completed.
• Perform preventative maintenance on vehicles by identifying and completing small repairs, including brake adjustments and tire inflation.
• Monitor designated zones by conducting on-foot patrols to ensure vehicle parking compliance and tidiness in accordance with city requests.
• Detect and report uncommon situations related to on-the-ground service and product.
• Occasionally assist customers in the field by providing support related to Lime vehicles.
• Follow established safety procedures to ensure Lime riders are on the safest vehicles.
• May operate a pallet jack or push cart on an as-needed basis.

Requirements

• Must be at least 21 years of age with a valid driver license and good driving record.
• Experience in a similar position with knowledge of the local geography.
• Ability to drive large vans and work outdoors in all weather conditions.
• Ability to lift up to 65lbs / 35 kg on a frequent basis.
• Knowledge of cell phone applications; iOS experience preferred.
• Ability to work various shifts including evenings and weekends.
• Experience safely operating a pallet jack or push cart.
• Strong problem-solving skills, with the ability to perform quick and efficient repairs.
• Self-motivated and the ability to work independently with minimal supervision.
• Strong organizational skills with the ability to manage daily tasks.
• A safety-oriented mindset, capable of conducting rigorous quality checks.
• Excellent communication skills with the ability to interact with team members, riders, and city officials.