Operations Specialist

$40,000 - $52,000/Yr

Workforce Solutions Borderplex - El Paso, TX

Full-time

El Paso, TX

Administrative and Support Services

About the position

Workforce Solutions Borderplex is one of 28 public workforce development boards in Texas serving the six-county Borderplex region. We are a non-profit opportunity incubator, personalizing the career path and connecting the right people to the right positions. With the tools, programs, and services we provide, we know you can do anything you put your heart into. Our organization and its initiatives have been recognized and awarded by the Texas Workforce Commission for our innovative approach to assisting employers and job seekers. WSB serves in the spirit of community support. What we do is so important, but we don't do it alone. We serve the regional business community. Our mission is to help them grow stronger so they can create better jobs. We also prepare people to fill those jobs and achieve a sustaining and fulfilling career. WSB exhibits a growth mindset. We seek individuals who buy into this mission and lead by example by being good stewards of our financial resources, work efficiently to stretch our resources, and support the organization and its community partners so we can collectively elevate the regional economy. Our values include transparency, innovation, accountability, research-driven, impact-driven, integrity, collaboration, and empathy. Join this high-performing team and support a thriving regional economy!

Responsibilities

• Assisting with planning, developing, and implementing agency programs.
• Providing consultative services and technical assistance to program staff, government agencies, community organizations, or the general public.
• Performing technical, training, research, planning, policy, program assessment, and administrative activities related to program assignments.
• Collaborating in the planning, development, implementation, analysis, and documentation of agency programs.
• Serving as a liaison to staff, government agencies, community organizations, or the general public to explain program specifics and requirements.
• Monitoring and reviewing compliance with requirements, laws, regulations, policies, and procedures for assigned programs.
• Assisting with the collection, organization, analysis, and preparation of materials in response to requests for program information and reports.
• Preparing administrative reports, studies, and specialized projects.
• Conducting comprehensive reviews of literature, statutes, rules, and policies.
• Reviewing program area operations to identify areas in need of change and assisting with the development of plans to improve or address areas of concern.
• Designing and developing project plans to implement new policies, programs, and initiatives.
• Organizing and coordinating implementation of project plans to ensure compliance with strategic goals and unit objectives.
• Establishing and implementing short- and long-term goals and objectives for project completion.
• Researching and analyzing best methods and practices relative to unit goals and operating objectives.
• Developing proposals and collaborative agreements for new or revised strategic policies, programs, and operating procedures.
• Preparing and presenting program reports; maintaining comprehensive program records and statistical information.
• Consulting and collaborating with internal/external staff and consultants to facilitate successful implementation of policies, programs, and procedures.
• Overseeing core operational and/or programmatic activities as specified by unit leadership.

Requirements

• Experience in a field related to the agency program.
• Graduation from an accredited four-year college or university with major coursework in a field relevant to the assignment is generally preferred.
• Experience and education may be substituted for one another.
• Knowledge of local, state, and federal laws related to the program area.
• Skill in identifying measures or indicators of program performance and in the use of a computer and applicable software.
• Ability to gather, assemble, correlate, and analyze facts; devise solutions to problems; market programs; prepare reports; develop, evaluate, and interpret policies and procedures; and communicate effectively.

Nice-to-haves

• Experience in public administration techniques, training and marketing techniques, and program management processes and techniques.