Operations Specialist

$52,998 - $52,998/Yr

Care.com - Dallas, TX

Full-time - Entry Level

Dallas, TX

Administrative and Support Services

About the position

The Operations Specialist at Care.com plays a crucial role in providing client support and account management, ensuring that the company's operational goals are met. This position focuses on enhancing client satisfaction through the development and improvement of processes that promote operational efficiency. The role requires strong communication skills and professionalism, as well as a commitment to teamwork and quality service.

Responsibilities

• Ability to prioritize daily workload.
• Applies for and maintains client tax accounts at the federal, state and local levels.
• Daily processing of client mail in relation to client tax accounts.
• Maintains relationships with state and local government agencies to aid in client service.
• Completes quarterly and annual projects- missing tax identification numbers and tax account closures as well as missing state tax rates.
• Completes special projects as needed.

Requirements

• Bachelor's Degree in Business/Economics preferred.
• 1-3 years of customer service experience.
• Proven ability to handle multiple time-sensitive projects under competing deadlines.
• Competency to meet and/or exceed case closure quotas.
• Team-player, with a passion for delivering exceptional customer service.
• Low absenteeism.
• Consistently punctual.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Paid time off
• 401(k) matching