The Operations Specialist will serve as the primary point of contact for all delegated and non-delegated entities concerning the onboarding and credentialing of providers. This role is crucial in ensuring that all issues, whether raised by providers or identified internally, are resolved effectively to maintain the integrity of the physician network. The Operations Specialist will be responsible for scheduling regular meetings with assigned delegated entities to identify and troubleshoot any issues that may arise. Additionally, this position involves training and educating these entities on-site regarding the onboarding delegated process, ensuring that all parties are well-informed and compliant with the necessary protocols. A significant part of the role includes conducting investigations to ensure that the online Provider directory is consistently updated and accurate. The Operations Specialist will be tasked with making necessary changes to maintain the directory's accuracy at all times. This includes configuring new provider loads, updates, and terminations, as well as providing assistance and guidance with large ad-hoc data entry projects within the Managed Health Services (MHS). The Operations Specialist will perform quarterly roster reconciliations to ensure that the health plan directory remains current, accurate, and compliant with department guidelines, regulations, and government laws. This role also involves receiving and reviewing provider credentialing applications, coordinating with hospitals, clinics, medical staff, and practitioners to ensure that the privileging process is completed in a timely manner. The Specialist will determine if additional documentation, verifications, references, or applications are needed and will be responsible for receiving, reviewing, and submitting provider contracts. Coordination with Network Management staff is essential to finalize provider applications and contracts, with the Specialist being responsible for all follow-up to ensure timely approvals. Additional duties may be assigned as necessary.