American Water Enterprises - Delran, NJ
posted 4 months ago
The Operations Specialist at New Jersey American Water plays a crucial role in providing operational, administrative, analytical, and technical support to the Field and Production departments. This position is designed for individuals with operational, administrative, and analytical experience who are eager to contribute to the efficiency and effectiveness of the utility's operations. The Operations Specialist will assist in various tasks, including scheduling work, briefing employees, and communicating with other departments to ensure smooth operations. This role may also involve fieldwork, such as pick-up and delivery tasks, assessing repairs made by contractors, and handling inquiries from the Public Utility sector. In this position, the Operations Specialist will coordinate and review operational processes and practices, assisting in the development of tactical plans for the team. They will be responsible for receiving and distributing operational workflow requests and work orders, entering data, and performing analysis in information systems. Scheduling daily operational work based on priorities set by operations leadership is a key responsibility, as is responding to customer inquiries, which may involve gathering information from operations leadership and explaining company processes to customers. Additionally, the Operations Specialist will prepare, analyze, and evaluate reports on various items, including variances related to specific department work processes, regulatory requirements, budgets, capital expenditures, and overall departmental performance. General administrative support for day-to-day managerial and departmental needs will also be part of the role, which may include composing correspondence, obtaining permits, preparing meeting minutes, processing expenses, and initiating purchasing transactions. The Operations Specialist will work collaboratively with other functions to optimize business performance and enhance customer satisfaction, reinforcing leadership activities and decisions throughout the organization.