Operations Specialist

$42,536 - $54,241/Yr

Am Surgical - Nashua, NH

Full-time

Nashua, NH

Ambulatory Health Care Services

About the position

The Operations Specialist at AM Surgical will be responsible for managing shipping, receiving, and collections at the new facility in Nashua, NH. This role is essential for ensuring efficient logistical operations and financial management, requiring a detail-oriented and organized individual who can handle multiple responsibilities effectively.

Responsibilities

• Manage all aspects of shipping and receiving, including preparing, packaging, and scheduling shipments.
• Track incoming and outgoing shipments, ensuring timely and accurate deliveries.
• Maintain accurate inventory records, perform regular stock checks, and update the inventory management system.
• Coordinate with suppliers, couriers, and other stakeholders to resolve shipping and delivery issues.
• Oversee the accounts receivable process, including tracking outstanding payments and sending invoices.
• Identify overdue accounts using automated systems to monitor accounts payable statements.
• Contact customers to notify them of overdue payments by phone, mail, or personal visit.
• Encourage customers to repay debts on time and provide options for repayment.
• Record all communications and actions with customers, documenting efforts and customer financial status.
• Maintain and manage files of delinquent accounts and financial status of accounts.
• Advise customers on default consequences and debt repayment policies.
• Investigate discrepancies and resolve outstanding issues in customer accounts.
• Handle customer questions and complaints.
• Record address changes and clean up old accounts.
• Compile reports on delinquent accounts for management.

Requirements

• Previous experience in shipping, receiving, logistics, or collections (3+ years preferred).
• Proficiency in NetSuite, Google Workplace, and Microsoft applications.
• Strong organizational skills; able to manage multiple priorities involving all aspects of department operations.
• Excellent communication skills, both written and verbal; able to interact professionally with all levels of the organization and external contacts.
• Proficient administrative skills; adept at using computers and e-mail.
• Good decision-making skills; able to use sound judgment in department decisions, administrative actions, and emergency situations.
• Able to read and interpret both written and verbal instructions.
• Lean Manufacturing experience is a plus.

Nice-to-haves

• Lean Manufacturing experience is a plus.

Benefits

• 401(k) with a 6% match
• Dental insurance
• Life insurance
• Paid time off (15 days PTO and major holidays)
• Comprehensive health, eye, and dental insurance
• Professional growth and development opportunities within a dynamic and supportive team.