Operations Specialist

$70,000 - $80,000/Yr

Gmh Communities - Austin, TX

Full-time - Mid Level

Austin, TX

About the position

The Operations Specialist at GMH Communities is responsible for overseeing the daily operations of student housing properties, focusing on training and development of property staff, and managing various projects. This role is crucial in ensuring operational efficiency and enhancing resident satisfaction through effective leadership and collaboration with onsite teams and corporate management.

Responsibilities

• Provide supervision, guidance, and leadership to onsite property team while participating in daily operations on assignment.
• Build and develop a team of highly motivated, skilled and productive professionals to drive company operational goals on any long term assignment.
• Ensure staff receives ongoing training and conduct weekly staff meetings when in a supervisory role.
• Conduct market research and analysis to assess current financials and performance of property.
• Assist with leasing and occupancy initiatives and development and implementation of marketing plans and overall marketing strategy.
• Collaborate with corporate team, management, marketing, and leasing to ensure successful onsite operations.
• Communicate changes in procedures and policies to staff and follow up to ensure adherence as necessary.
• Responsible for filling in for absent General Managers as needed.
• Deliver the highest possible level of resident satisfaction and retention.
• Other projects as assigned.

Requirements

• Bachelor's Degree preferred or 4 years' experience in student housing/multi-family housing industry; or equivalent combination of education and experience.
• Proven proficiency in all areas of property management operations.
• Strong financial, organizational, analytical, and decision-making skills.
• Strong organizational, interpersonal, leadership, and verbal skills.
• A passion to serve residents, parents, vendors, and colleagues.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Cell phone reimbursement
• Company laptop
• Travel reimbursement