Operations Specialist

$70,000 - $85,000/Yr

Ideal Teams - Papillion, NE

Full-time - Mid Level

Hybrid - Papillion, NE

Administrative and Support Services

About the position

The Operations Specialist role is a full-time position focused on supporting the investment management and client service teams at Northwestern Mutual. This position involves account maintenance, trading, reporting, compliance management, and underwriting of insurance contracts. The ideal candidate will be highly organized, detail-oriented, and capable of collaborating effectively with team members to enhance client experiences.

Responsibilities

• Manage the investment account set-up process, including forms, signatures, and client contact.
• Manage the underwriting of the firm's life insurance, disability, and annuity products.
• Run investment analysis and performance reports.
• Run insurance illustrations and in-force ledgers.
• Perform account maintenance - transfers/deposits/withdrawals, address & beneficiary changes.
• Monitor open case inventory of account operations tasks in the process.
• Monitor existing client policies for rating reconsideration opportunities.
• Handle routine client service matters via e-mail, phone, and website.
• Solve routine account compliance matters.
• Oversee application flow and schedule medical exams.
• Communicate effectively with clients and prospects, underwriters, producers, and fellow team members throughout the underwriting process.
• Organize and manage case inventory and maintain status tracking reports.
• Effectively and efficiently fund and refund life insurance premiums.

Requirements

• Bachelor's Degree in Finance, Accounting, Economics, or a related field.
• High attention to detail and strong organizational skills.
• Ability to work through challenging situations with limited formal authority.
• Ability to embrace change and work in a fast-paced professional environment.
• Proactive mindset with the ability to anticipate and resolve issues.
• Must exhibit the highest level of discretion and good judgment.
• Licensing: Life & Health licensed within 90 days of hire; FINRA Series 7 & 63 to be obtained in the first year of employment.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Disability Insurance
• 401(k) with company match and profit share potential
• Paid time off