Operations Specialist

Aerotek • South San Francisco, CA

396d • $45,760 - $52,000

About The Position

The Laboratory Services Coordinator is a proactive and detail-oriented role focused on ensuring seamless operations of laboratory services, equipment, and supplies. This position requires significant interaction with member scientists and involves traveling approximately 70% of the time to various sites, including South San Francisco, Berkeley, and Hayward. The ideal candidate will balance routine tasks with ad-hoc work while maintaining a cooperative working relationship with clients and suggesting improvements for site efficiency.

Requirements

• Strong customer service skills
• Experience with laboratory equipment
• Ability to understand and follow standard operating procedures (SOPs)
• Proficiency in administrative tasks such as invoicing and database management
• Ability to recognize, prioritize, and accomplish tasks independently

Nice To Haves

• Experience with operational laboratory workflows
• Ability to interact effectively and courteously with the public
• Experience in facility and equipment maintenance
• Familiarity with chemical inventory systems
• Ability to suggest and implement site improvements

Responsibilities

• Proactively interact with member scientists to identify and resolve issues with services, equipment, and supplies.
• Use an electronic ticket system to record issues and report progress to requestors.
• Establish and maintain a pleasant and cooperative working relationship with clients.
• Follow standard operating procedures (SOPs) associated with the BVL document management system.
• Assist in coordinating outside vendors for lab equipment preventative maintenance.
• Understand operational laboratory workflows and successfully balance routine tasks and ad-hoc work.
• Suggest ideas and solutions for site improvements and increase efficiency.
• Help improve existing policies and procedures for current and future BVL sites.
• Perform direct administrative tasks including invoicing, maintaining spreadsheets, file management, mailing and shipping packages, organizing procedures, overseeing supplies and equipment, and updating databases.
• Accept and provide input as a genuine team player.
• Recognize, prioritize, and accomplish needed tasks.
• Use courtesy, tact, and firmness in dealing with the public.
• Evaluate alternative solutions and present recommendations.
• Handle facility and equipment maintenance, including receiving packages, removing medical/biohazardous waste, keeping common instrument areas clean, monitoring and refilling dry ice and liquid nitrogen levels, entering chemicals into inventory, assisting with inventory systems, autoclaving dishes and media, preparing common lab solutions, maintaining biosafety cabinets and incubators, inspecting and labeling safety equipment, defrosting freezers, performing cold storage inspections, and supporting waste management.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed