Operations Specialist

$70,000 - $80,000/Yr

Gmh Communities - Boston, MA

Full-time - Mid Level

Boston, MA

About the position

The Operations Specialist at GMH Communities is responsible for overseeing the day-to-day operations of student housing properties, focusing on training and development of property staff, and managing various operational projects. This role is crucial in ensuring that onsite teams are well-equipped to meet company goals and provide exceptional service to residents.

Responsibilities

• Provide supervision, guidance, and leadership to onsite property team while participating in daily operations on assignment.
• Build and develop a team of highly motivated, skilled and productive professionals to drive company operational goals on any long term assignment.
• Ensure staff receives ongoing training and conduct weekly staff meetings when in a supervisory role.
• Conduct market research and analysis to assess current financials and performance of property.
• Assist with leasing and occupancy initiatives and development and implementation of marketing plans and overall marketing strategy.
• Collaborate with corporate team, management, marketing and leasing to ensure successful onsite operations.
• Communicate changes in procedures and policies to staff and follow up to ensure adherence as necessary.
• Responsible for filling in for absent General Managers as needed.
• Deliver the highest possible level of resident satisfaction and retention.
• Other projects as assigned.

Requirements

• Bachelor's Degree preferred or 4 years' experience in student housing/multi-family housing industry; or equivalent combination of education and experience.
• Proven proficiency in all areas of property management operations.
• Strong financial, organizational, analytical, and decision-making skills.
• Strong organizational, interpersonal, leadership and verbal skills.
• A passion to serve residents, parents, vendors, and colleagues.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Company laptop
• Cell phone allowance
• Travel reimbursement