Operations Specialist

$65,000 - $75,000/Yr

Kixie - Santa Monica, CA

Full-time - Entry Level

Onsite - Santa Monica, CA

About the position

The Operations Specialist role at Kixie is designed for detail-oriented individuals who thrive in a fast-paced tech startup environment. This position focuses on managing financial processes such as refunds and disputes, maintaining accurate databases, and collaborating with various teams to ensure operational efficiency. The ideal candidate will possess a strong work ethic and a passion for accuracy, contributing to the company's growth and success.

Responsibilities

• Process refunds and manage disputes, ensuring all steps are followed accurately.
• Maintain and update our internal database, ensuring that records are accurate and up to date.
• Collaborate with the customer success, sales, revenue, and operations teams to handle escalations and resolve issues.
• Conduct financial reconciliations and support accounting-related processes.
• Assist with cross-departmental communication to ensure operational processes are smooth and efficient.
• Document, organize, and streamline workflows and processes to improve efficiency and support scaling operations.
• Identify opportunities for process improvement and collaborate with stakeholders to implement solutions.
• Provide support to internal teams, ensuring they have the operational resources needed to succeed.

Requirements

• 1-2 years of experience in an operational or administrative role, preferably with a focus on accounting, finance, or process management.
• Strong attention to detail and a passion for accuracy.
• Ability to follow and refine structured processes.
• Experience handling financial processes like refunds, disputes, or database adjustments.
• Proficiency in Google Sheets, Excel, or other data management tools; experience with CRM systems (e.g., HubSpot, Salesforce, Zoho) is a plus.
• Strong communication skills, with the ability to collaborate across teams and work with both technical and non-technical stakeholders.
• Ability to thrive in a fast-paced, startup environment and contribute to the company's growth.
• A work ethic that inspires those around you—this is non-negotiable.

Nice-to-haves

• Bachelor's degree in accounting, finance, business administration, or a related field.
• Experience with dispute resolution or reconciliation processes.

Benefits

• $65k - $75k per year, depending on experience
• Legit Coffee (Nespresso)
• Fun, hardworking atmosphere
• Opportunity to develop valuable operational skills in a growing tech startup
• Office near the Santa Monica beach
• Unlimited PTO after 90 days
• $200 contribution to employee-sponsored benefits (Medical/Dental/Vision)